Billing
Refund Policy
Last updated: July 9, 2026
Refund policy for ShipinDown paid MCP API credits.
Unused Credits
Refund requests for unused credits may be reviewed within 14 days of purchase. Approved refunds may remove the related unused credits from the account.
Consumed Credits
Credits already consumed by successful downloads are generally not refundable. Failed downloads should not consume credits.
Duplicate or Failed Payments
If you believe you were charged twice, charged incorrectly, or did not receive credits after a completed payment, contact support with the payment email and order ID.
How to Request Help
Email [email protected] with your account email, payment provider order ID, and a short description of the issue.